Your Health, Safety & Time Matter to Us!
At Sunshine Insurance Associates, home of The Medicare Lady™, we are committed to providing every client with a personalized, professional, five-star experience.
As a small, locally owned business, we dedicate valuable time to each appointment to ensure you receive the attention, guidance, and service you deserve.
To maintain a safe, healthy, and respectful environment for everyone, we kindly ask that you review and follow our appointment scheduling guidelines.
1. HEALTH & SAFETY REQUIREMENTS
Cold, Flu & Respiratory Illnesses
If you are experiencing symptoms of a cold, flu, or other respiratory illness, please schedule your appointment for a date at least 14 days after your symptoms have completely resolved.
Recent Flu or Pneumonia Vaccinations
If you have recently received a flu or pneumonia vaccination, please schedule your in-person appointment at least 30 days after your vaccination date.
These precautions are part of our office's health and safety policy, designed to minimize potential exposure to illness and protect The Medicare Lady™ and the clients we serve.
2. APPOINTMENT RESCHEDULING POLICY
During Medicare's Annual Enrollment Period (AEP), October 15 – December 7, only ONE appointment reschedule is permitted.
AEP is our busiest time of year, and appointment availability is extremely limited.
We ask that you carefully select a date and time you can confidently attend. Limiting reschedules allows us to accommodate as many Medicare beneficiaries as possible during this important enrollment period.
3. NO-SHOW APPOINTMENT POLICY
Clients who fail to attend a scheduled appointment without providing advance notice will not be eligible to reschedule.
Every appointment represents time specifically reserved for you. When someone fails to attend without notifying us, that time cannot always be offered to another client who may have been waiting for an appointment.
As a small business, missed appointments without notice result in lost time, lost business opportunities, and reduced availability for other Medicare beneficiaries.
We sincerely appreciate clients who demonstrate professionalism, courtesy, and respect for our time, just as we are committed to respecting yours.
4. OUR COMMITMENT TO YOU
At The Medicare Lady™, we take pride in building lasting client relationships through exceptional service, professionalism, and personal attention.
Our goal is simple: To make choosing your Medicare coverage simple, easy, and stress-free every step of the way.
We appreciate your understanding, cooperation, and consideration in helping us maintain the high standards of service our clients have come to expect.
Thank you for choosing The Medicare Lady™!
Sunshine Insurance Associates, LLC
Home of The Medicare Lady™
Locally Owned • Independent Insurance Agency • Personalized Five-Star Service
